Appointments

Make An Appointment?

We operate an appointments’ system at this Surgery which is as follows:

  • Appointments can be booked in advance
  • Appointments that are made available to be booked on the day that patients contact us
  • Telephone appointments

If you wish to book an appointment in advance please telephone after 9.30am as the lines are generally less busy after this time.

Booking Appointments Online

SystmOnline

To register for our online services, please click here to download the registration form.

Please bring the completed form, together with your photo ID and address verification documents to the Surgery. The service is available for patients over 14 years of age.

When you provide these documents, we will be able to provide you with a user name and password.

Once you have obtained your user name and password, please click on the 'Systmonline' logo above to be redirected to the ‘Systmonline’ homepage.

From the ‘Systmonline’ website you will be able to:

  • View your current prescriptions
  • Order your repeat prescriptions
  • View coded information in your medical records

For our patients that are registered to use SystmOnline, it is now available as an app on iPhone, iPad and Android. From the app, you can order repeat prescriptions and will soon be able to book appointments. The app is free and available by searching for 'SystomOnline' on the iOS and Android app stores.

Urgent Appointments

For an appointment for the same day, you will need to contact us when the Surgery opens at 8.00am. These same-day appointments are intended primarily for patients with acute problems. We would appreciate your assistance in not booking same-day appointments for non-urgent matters – eg, changes to your medication, review appointments or to discuss results or recent hospital attendances/admissions.

If your need to see a GP is genuinely urgent, we will ensure that you are seen on the same day. Please do not insist on an urgent appointment unless you are in genuine need as you could be preventing a person with a serious condition from seeing the doctor at that time.  If you attend without an appointment you may be asked to book one in the normal way, unless you feel your condition justifies immediate medical attention.

For routine matters we cannot guarantee that you will be seen on the same day.

Delays in the surgery may occur if the doctor/nurse has to deal with an urgent or particularly complex problem.

Cancelling An Appointment

If you are unable to attend an appointment please contact us to cancel this as soon as possible so that we can use the time for another patient.

Text Message Reminders for Appointments

As part of our continuous process to improve service to our patients, we use an SMS text messaging service. This means we can send text messages to a mobile phone of your choice to remind you of appointments

In order for us to be able to send you messages, we may need to update our records to include an up to date mobile telephone number and also have consent in order for us to send messages to your mobile phone. Please note it is your responsibility to keep your medical records up to date. Therefore, if you change any of the contact details we hold for you it is important to inform us. This includes your mobile telephone number.

If you would like to sign up for text message reminders for appointments please ask at reception.

Your Neighbourhood Professionals
© Neighbourhood Direct Ltd 2017
Fifth Avenue, Goole, DN14 6JD
  • Telephone 01405 800600
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals
Back to top